Lorraine and her team have been a joy to work with over the last 4 years. Their ability and willingness to change and update the reports as our focuses have changed has been fantastic. The reports do not over complicate and get to the heart of what we are after; maintaining great service and quality in all our restaurants. Further their Mystery Diners always give informative, direct and useful feedback which is exactly what we want. All in all we couldn't be happier"
We have always found Acumen to be helpful, pro active and willing to go the extra mile for us. The information from their mystery visits has proved very useful to us over the years.
I have dealt with Acumen since 2000, during which time they have provided our company with excellent support in the areas of mystery visiting, reporting and advice. Their work has been a major factor in our customer focus projects.
We have worked on various projects with Acumen and have always been impressed with the quality of service we have received. It is obvious that they genuinely care about our business and this is reflected by the enthusiasm and commitment shown by the team at Acumen. I have always found them to be a professional company, delivering consistently high levels of service, with integrity. They are always happy to respond to requests for additional reports when required.
As a service supply company it is imperative that we provide our clients with a high level of customer care. We asked Acumen to provide a mystery telephone calling programme. This has proved to be invaluable as a means of monitoring that our high levels of service are maintained. Acumen provides us with an objective and clear report which we find a very useful tool. Our staff feel that the monitoring is conducted in a fair manner and are happy to "take onboard" any issues raised. Acumen are happy to provide advice on moving our customer service side of the business forward and I believe they have been a positive influence in helping us to achieve success.
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