Three great reasons to use Acumen…


Independent & reliable visitors

All our visitors are vetted and employed by us. So we know they’re independent (and not employed in the leisure industry).

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Secure online reports

Because our reporting is web-based, you can view reports from anywhere. We can also provide secure, tiered access to your regional, area and venue managers.

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Measurable business benefits

Every company we have worked with over the last decade has shown an upward trend in customer satisfaction since the introduction of our mystery visiting programme.

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Customer feedback

We make a real difference to our customers’ businesses. Read what they’re saying about us on our testimonials page

The Acumen team

Our experienced team can help develop the right mystery visiting program for your business. Contact us to see how we can help you.

Our other services

In addition to mystery–visiting, we can also help with mystery-telephoning, customer satisfaction surveys and employee reward schemes

Become a visitor

At Acumen we’re committed to providing the best mystery visitors in the industry. If you think you have what it takes, please contact us

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