In the 21st century leisure outlets need to constantly strive to maintain and increase their market share. Customers are more discerning than ever and will often travel a considerable distance to enjoy a truly satisfying customer experience, rather than settle for the “local place”.
To achieve a competitive advantage, companies need to ensure that their level of customer service is “second to none”.
Mystery–visiting programmes have been shown to consistently improve the customer experience (and your bottom line). A Mystery Visitor Programme is also a strong investment and a commitment to the future of your business.
Find out how we can help your business
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